WelcomAward is ITC Ltd - Hotels Division's frequent stay loyalty programme.
The WelcomAward programme is open to resident Indian nationals, foreigners and non-resident Indians holding work permits. No remittance of any kind shall be made outside India. All communication pertaining to the WelcomAward programme will be mailed only at the addresses within India. Only individuals (no groups, associations or corporations) can be participants. The WelcomAward programme is not open to airline crew or employees to ITC Ltd. and its respective subsidiary companies.
The membership, unless extended, is valid till December 19, 2011. Redemption of WelcomAward Stars under the programme is valid until March 31, 2012. Stars not redeemed will automatically lapse.
WelcomAward Stars will be credited to the WelcomAward member for his accommodation/restaurant billing at a participating ITC Hotel ONLY.
a) After the date of enrolling on to the WelcomAward programme and only during the validity period of the programme i.e between 1-10-2010 and 19-12-2011.
b) To his WelcomAward Star Account, on Eligible Charges incurred during a stay, or while using a restaurant and after settlement of bills.
c) On presentation of the WelcomAward Membership Card at the reception counter while checking into an ITC Hotel and on presentation of the WelcomAward card before utilising the services at a ITC Hotels restaurant. Members will receive at regular intervals, a statement of WelcomAward Stars earned and accumulated and redeemed by the members at the address/email address furnished by members.
When earning Stars, eligible charges are:
a) For Resident WelcomAward members:
All expenses that find their way on to the room bill, excluding the paid-outs, taxes, gratuities, service charges and banquet billing.
b) For Non-Residential WelcomAward members:
On restaurant usage by a non-residential WelcomAward member, Stars will be issued or credited to a members account only against presentation of a WelcomAward Membership Card and on a minimum eligible bill amount of Rs.1000 for each such transaction after all discounts.
Stars can be earned by a member only for his own stay/room and for a maximum stay of 30 nights for each visit. A stay shall not be considered valid for earning Stars or an upgrade to next tier, if credited to any other applicable programme other than WelcomAward (e.g. Starwood Preferred Guest, Jet Privilege, King Club etc.)
In the case of conference billing, WelcomAward members can earn WelcomAward Stars on eligible charges of their respective, individual room bills only.
For booking through travel agents, WelcomAward members are entitled to receive WelcomAward Stars on eligible charges inclusive of travel agent's commission.
A WelcomAward member, eligible for discounted rates, will earn WelcomAward Stars on the discounted amount of the bill.
WelcomAward Stars are issued at 3 percent of the eligible amount of accommodation or restaurant billing to WelcomAward Silver Card members and at 4.5 percent to WelcomAward Gold and Gold Select Card members. Benefits and privileges will accrue only after receipt of the Permanent Card.
To become eligible for the WelcomAward Gold membership, a WelcomAward Silver Card member will have to stay a minimum of 8 times at the participating ITC Hotels within 12 months from the date of joining the WelcomAward programme.
To become eligible for the WelcomAward Gold Select membership, a WelcomAward Silver/Gold Card member will have to stay a minimum of 16 times at participating ITC Hotels within 12 months from date of joining.
A minimum of 24 hours difference between successive check-outs and check ins at the same hotel is required for calculating Gold and Gold Select visit eligibility.
WelcomAward Membership Cards issued under the WelcomAward programme are valid only if used by the person in whose name they have been issued. The Silver, Gold and Gold Select Membership Card is valid till December 19, 2011. The Membership Cards are non-transferable. Pooling of points among the members is not allowed and cannot be clubbed under any scheme(s)/discounts offered by ITC Ltd. In respect of its goods and/or services.
WelcomAward Stars earned on receipt of the new Membership Card valid from October 1, 2009 to December 19, 2011 cannot be combined with Stars earned in any of the earlier WelcomAward programmes or any other offer/ promotion for redemption. WelcomAward Stars cannot be earned in conjunction with rate/promotional discounts or other offers/ programmes unless specifically communicated.
If any hotel service are paid for partly by WelcomAward Stars and partly by cash /credit or charged to the Company, WelcomAward Stars can be earned on the eligible charges of that part of the bill which has been paid by cash/credit or charged to the Company.
If the WelcomAward Membership Card is lost, the member must write to ITC Hotels' Direct Marketing Cell asking for a replacement card. A fee of 100 WelcomAward Stars will be deducted from the WelcomAward Star Account of the member against processing of the replacement card.
In case of non- receipt of Permanent membership Card and / or Stars not credited for hotel usage after the date of enrollment, it is mandatory on the member to communicate within 30 days of either of the events to the direct marketing cell, enclosing a copy of hotel usage bill(s).
ITC Hotels' Gift Vouchers, Wills Lifestyle Gift Vouchers, Hidesign Gift Vouchers or Travel House Vouchers issued to members in the WelcomAward programme are not redeemable, replaceable or refundable in cash. Neither can they be exchanged to any other Vouchers of alternative denominations or part thereof.
Stars cannot be exchanged for cash. Redemption once processed cannot be reversed. The processing time for redemption is 3 to 4 weeks.
Any instrument of Redemption (Gift Voucher/certificates) will not be reissued if stolen, destroyed or otherwise lost in any other manner.
WelcomAward merchant redemptions can be redeemed at their respective company outlets for its equivalent value from time to time. Merchandise redemptions are subject to availability modifications or discontinuances.
ITC Ltd - Hotels division holds out no representation about the quality of the WelcomAward goods and services ordered by the WelcomAward member through third parties and will not be responsible if the goods/services are in any way defective or deficient or otherwise unsatisfactory.
ITC Ltd-Hotels division reserves the right to add, modify, withdraw or delete any of the rules, terms, and conditions, duration of the WelcomAward programme with or without prior notice. All decisions in this regard are final and binding on all WelcomAward members.
Fraud or abuse concerning WelcomAward Membership Card, Gift Vouchers or other Awards is subject to appropriate administrative and/or legal action by ITC Ltd-Hotels division. Including forfeiture of accumulated Stars, Gift Vouchers, other Awards and the termination of WelcomAward privileges and revocation of membership.
Earning of WelcomAward Stars and Redemption of Awards are subject to all applicable laws and regulations including taxes, which are the responsibility of the recipient.
By applying for membership to the WelcomAward programme, a member explicitly authorizes ITC Ltd - Hotels Division as also any of the organizations with which ITC Ltd. Hotels Division may finalize arrangements, to use data stored on the member for marketing or communication purposes for an enhanced performance of the WelcomAward programme.
A WelcomAward Membership Card is not a credit card. It also does not confer upon the member any right or benefit other than as laid down in these Term and conditions. All membership cards even after their issuance, remain the property of ITC Ltd - Hotels Division.
Computation of points by ITC Ltd - Hotels Division shall be final, conclusive and binding on the members and will not be called in question or disputed except in case of any manifest, bonafide or inadvertent error.
ITC Ltd-Hotels division may debit the account of a member for WelcomAward Stars credited incorrectly and is responsible to inform the member accordingly.
ITC Ltd-Hotels division reserves the right to adjust the Star value when necessary to reflect the changing market conditions.
The following terms are applicable to those persons who become members of both the WelcomAward programme and the Air India/ Indian Airlines Flying returns Frequent Flyer Programme (FRFFP) and/or the Jet privilege Miles Programme and/or the King Club programme hereinafter referred to as dual members
a) Dual members are subject to all the Terms and Conditions of the WelcomAward programme.
b) Dual members shall be entitled to convert WelcomAward Stars earned by them into points known as Add-On-Mileage-Points (AOMP) on the FRFFP. Such conversion will be at 1 WelcomAward Star equals 2.5 AOMPs.
c) Dual members shall be entitled to convert WelcomAward Stars earned by them into miles known as partner JP Miles on the Jet Privilege Programme. Such conversion will be at 1 WelcomAward Star equals 1.5 Partner JP Miles.
d) Dual members shall be entitled to convert WelcomAward Stars earned by them into miles known as King Miles on the king Club Programme. Such conversion will be at 1 WelcomAward Star equals 2 King Miles.
e) Each conversion of WelcomAward Star into AOMPs or Partner JP Miles or King Miles for each member shall be for a minimum of 500, and multiples of 100 Stars thereof per transfer.
f) Conversion once made is final and cannot be reversed. Redemption of AOMPs/ Partner JP Miles/ King Miles is governed by FRFFP/Jet Privilege programme/ King Club programme.
g) The WelcomAward programme, the Jet Privilege Programme , the FRFFP Programme and the King Club programme are governed by their individual Terms and Conditions and are subject to change without prior notice.
The facility for transfer of WelcomAward Stars to the FRFFP / JP Miles/ King Miles will be valid till further notice. The conversion ratio of WelcomAward Stars is subject to change with out prior notice.
All disputes shall be settled by arbitration proceedings carried at New Delhi in accordance with the Arbitration and Conciliation Act, 1996 and conducted by sole arbitrator duly nominated by the Vice President (Finance), ITC Ltd. Hotels Division
ITC Ltd-Hotels division cannot accept responsibility for circumstances beyond its control which may cause a delay or inability to fulfill requests for WelcomAward.
The WelcomAward programme is governed by the Terms and Conditions mentioned herein/ or communicated to the members from time to time and is subject to the laws of the Republic of India.
The above Terms and Conditions are valid as of October, 2009.