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ITC One
The Towers
Eva Room

ITC Grand Central, Mumbai

A Luxury Collection Hotel

ITC Grand Central’s reputation as Mumbai’s leading 5 star luxury hotel relies on its superlative luxury accommodation. What is particularly special about this luxury hotel is that it brings you this world of hospitality with the gentle touch of nature, espousing the value of ‘Responsible Luxury'. Striking the perfect balance between world class luxury and the warmth of Indian hospitality, this landmark hotel presents 242 tastefully designed luxury rooms allowing you to choose the accommodation that best suits your needs.

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- Tel:- +(91) (22) 2410 1010
- Request A Call Back
- Send an Email
- Twitter Concierge

SPACIOUS GUEST ROOMS

240
SUITES

2

ADDITIONAL DETAILS

Check in/ Check Out Policy

Check-in time is 14:00 hrs. Whilst the hotel's check-out time is 12:00 hrs, we do understand that at times, this may not be very convenient. Should you require a late check-out, please contact your guest service coordinators in the lobby who will make every effort to accommodate your request subject to availability. Late check-out charges will apply for requests beyond 15:00 hrs.
ID Requirement & Age Policy

All guests are required to produce a valid government approved ID (passport, driving license, PAN card, voter ID) at the time of check-in. Foreign nationals must also produce a valid visa.

All guests must be 18 years of age in order to be registered at the hotel.

Please Note: Aadhaar is no longer accepted as proof of identity at the time of check-in.
Credit Card Policy

Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Early Arrival & Late Departure

We are pleased to accommodate early check-ins and late check-outs upon request, subject to availability. In the case of a late checkout before 6pm, an additional half day charge will apply. For checkouts after 6pm, a full day charge will apply.
Smoking Policy

We are pleased to accommodate requests for smoking or non-smoking guest rooms. Please note that smoking is not permitted in any public areas of the hotel. There are, however, designated smoking areas.
Extra Bedding Policy

The hotel does not place extra beds in Executive Club room categories. For other room categories may we request you to call Welcome Assistance, should you require an extra bed or crib. Requests placed in advance would be appreciated.

Cancellation Policy

Guaranteed room reservations, if not cancelled 48 hours prior to arrival, would attract a retention charge equivalent to one night's room traiff.
Family Plan

Children 12 years of age and under stay free of charge if no additional bedding is required. Rollaway beds are subject to an additional fee while cribs are complimentary. Please note that a maximum of two children per room are allowed. Children up to 2 years of age enjoy complimentary meals. Children from 3 to 12 years of age enjoy 50 percent discount on regular menus in the buffet restaurant. Discount may not apply for special events as defined by the hotel. Items from kids menu will have special prices and no discounts will be applicable for the kids menu.
Currency Policy

The cashier located at the main lobby will assist you with foreign exchange at the lobby level. At reception, foreign currency can be exchanged at the front desk counters located at the lobby level at their respective receptions. Foreign currency is exchanged for resident guests only.